TakeVilla
Support & Help
Do you have questions about your booking or payment? We are happy to help.
Phone
+216 28 87 33 92
Call now
Tvt.hilfe.24.24@outlook.com
Write an email
Availability
Our support team is here for our customers 24 hours a day, 7 days a week.
Frequently asked questions
Which payment methods does TakeVilla offer?
You can pay by credit or debit card (Visa, Mastercard), by manual bank transfer, via Western Union or on site at check-in.
When is my booking confirmed?
With card payment, immediately after the payment succeeds. With bank transfer and Western Union, as soon as we have verified your payment. With payment on site, you receive a booking confirmation right away and pay at check-in.
Where do I enter my transfer number or MTCN?
Sign in and open "My unpaid bank transfers" or "My unpaid Western Union transfers" in the menu. Enter the number next to the matching booking there.
How quickly is my payment checked?
We check payments every day from 08:00 to 17:00 (Tunisian time). Within these hours you hear back from us within one hour at the latest; outside them, within one hour after the next check period begins.
Can I change the language of the website?
Yes, at any time using the language selector at the top right. Your choice is saved.
